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Inside Sales Representative

Inside Sales Representative Profile and Description

An Inside Sales representative’s job entails selling or introducing new corporate products or services to potential customers and established clients. The customers communicate with an Inside Sales representative to request for orders, quotations, and lead times by fax, telephone, or email. The job entails is to build quotations on standard products, write orders and communicate pertinent information on them to customers. The primary duty involves tracking and following up on the leads, the organization generates based on web marketing and persuade the clients to buy the company products and services. A Inside Sales person’s daily activities include describing the company product benefits and present special offers; convincing them for a sales representative visit or to take a trial period; collecting the information about the clients and document them; entering the customer details into computer database, including appointment dates or calls; taking orders, making arrangements for delivery and follow up on collections. An Inside Sales representative handles the project execution actions and overall coordination between Customer Service/Application Engineering department and Outside Sales department

Duties and Responsibilities

Developing and accomplishing a region lead generation plan, meeting or exceeding monthly or annual targets.
Identifying opportunities for sales and effectively presenting the key features and advantages of the company products to secure new business.
Identifying decision makers amongst the targeted leads in order to start sales process.
Cooperating with Accounts manager and Sales Supervisor to determine essential strategic approaches for sales.
Maintaining and expanding the database of prospects of the organization.
Outbound and inbound account management.
Supporting the reseller communication channel throughout the sales interval.
Attending sales group meetings concerning sales targets or forecasts, reporting on market situation.
Handling cancellations or changes in sales order and communicating the changes with the related departments.
Coordinating with customer service for status on orders from related plant departments in ensuring the delivery commitment to clients is met.
Collating and consolidating report on monthly sales performance per sales personnel, per product, per region or office, and per industry.
Providing effective product demos for end-user customers as well as for the resellers.
Emphasizing service or product features and benefits, discussing credit terms, quoting prices, and preparing sales order reports or forms.
Creating and delivering qualified chances to Accounts Managers where allowed.
Capturing of accurate and complete information in Customer Relationship Management system (CRM).
Participating fully in training sessions, meetings, skill building and professional development classes.
Attending industry conferences to develop industry expertise and to build network.

Skills and Specifications

Able to work in fast-paced, self-directed entrepreneurial environment.
Exceptional verbal and written communication skills.
Highly proficient level computer skills including Ms Word, PowerPoint, Excel and Outlook.
Excellent telephone sales personality skills.
Should have hands-on experience in CRM software solutions.
Prominent organization and presentation skills.
Excellent time management skills.
Highly energetic and self-starter.
Decision-making, problem resolution and creative thinking skills.
Able to multi-task the activities with shifting priorities.
Should be honest, assertive and systematic.

Education and Qualifications

Degree in Marketing or Business related field.
Engineering degree preferable.
Relevant training in Inside sales preferable.

Interested in Career with us:
Please send resume submissions to hr@lanikasolutions.com

Privacy of Your Personal Information
You are submitting your personal information to us voluntarily. This information will be used for recruitment purposes only and will not be given to a third party without your explicit permission. We will keep your resume on file for six months at which time it will be deleted or destroyed.

Application Engineer

We are currently recruiting for Application Engineers to join Lanika Solutions. We are looking for bright, highly-motivated individuals who excel in front of customers combining technical knowledge. Our Application Engineers must be able to articulate technology and product positioning to both business and technical users; identify all technical issues to assure complete customer satisfaction through all stages of the sales process; and establish and maintain strong relationships through the sales cycle. If you have an Engineering degree, are self-motivated, have the ability to prepare and deliver compelling demonstrations and presentations, and have proven success at selling business solutions in a complex selling environment, we invite you to submit your resume! Experience with mathematical software such as Maple or MATLAB are a definite asset.

Required Skills

Excellent analytical and problem solving skills
Excellent written and oral communication skills
Strong mathematical skills
Experience with Windows, Macintosh and UNIX operating systems
Customer service skills and ability to work in a team
Bachelors degree in Mathematics, Science or Engineering
Knowledge of Maple an asset

Experience and Qualifications

The successful candidate for this role will possess the following qualifications:

A university degree in Engineering or a related discipline, or equivalent work experience.
Experience with mathematical software, such as Maple or MATLAB.
Experience with simulation environment, such as Simulink, Dymola, or SPICE.
Strong communication skills
2+ years experience is highly desirable but we encourage those with less experience and new graduates to apply.

“Nice-to-have” Skills and Qualifications

While not essential for consideration for this role, the following qualifications are considered assets for prospective candidates

Software development using one of the following languages: C, C++, C#, Java, Fortran, Maple, Matlab, and LabVIEW.
Familiarity with multiple operating systems, especially Windows, Mac OS X, and Linux.

Optical Engineer

Occupational Summary

Serve as an authority on the company’s technical software usage, and provide optical engineering technical support to customers internal and external to the organization. Provide optical engineering consulting services for the optical engineering services group.

Essential Duties and Responsibilities

Field technical questions and provides technical advice to current and prospective customers, both internal and external, regarding ASAP software products.
Ability to master comprehensive technical software ASAP.
Understand competitive analysis as it relates to BRO’s software.
Maintain and contribute to Application Notes, software demos and other literature for customers and sales leads.
Represent Lanika Solutions at technical trade shows, answering questions and providing information regarding software products. May prepare and present software/hardware demonstrations for trade shows as well. Travel out-of-state and/or out-of-country will be required.
Assist in developing and customizing written text for technical documentation for ASAP software products including on-line help, reference manuals, technical guides, application notes, procedure notes, and miscellaneous support documentation.
Develop a working knowledge of in-house customer inquiry logging software to be used to document technical support calls.
Assist in teaching ASAP tutorials at Lanika Solutions or at customer sites.
Provide technical support on potential software sales.
May be required to publish & present articles for optical engineering conferences and journals.
Prepare technical written descriptions of software products.
Participate in the planning and development of new products.
Provide technical support on consulting contracts.
Liaison and manage the engineering services projects

Typical Experience and Work Requirements

To perform this job successfully, an individual must be able perform each essential duty with a high level of competency. The requirements listed below are representative of the knowledge, skills and/or ability required.

EDUCATION and/or EXPERIENCE: Bachelor Degree (B.S.) in Optical Science, Physics or other similar engineering discipline from a four-year college or university; a 2+ years related experience and/or training; or equivalent combination of education and experience. Knowledgeable of optical software package such as ASAP, ZEMAX, or other comparable package preferred.
COMMUNICATION SKILLS: Ability to read, analyze, and interpret common scientific and technical journals, and financial reports and legal documents/contracts. Ability to respond to inquiries and/or concerns from customers, regulatory agencies, and/or members of the business community. Ability to effectively present technical information to customers, employees, management team and/or board of directors.
MATHEMATICAL SKILLS: Ability to apply advanced mathematical concepts. Ability to apply mathematical operations to such tasks as frequency distribution, determination of test reliability and validity, analysis of variance correlation techniques, sampling theory, and factory analysis.
REASONING ABILITY: Ability to apply principles of logical or scientific thinking to a wide range of intellectual and practical problems. Ability to deal with non-verbal symbolism (formulas, scientific equations, graphs, etc.). Ability to deal with a variety of abstract and concrete variables. Ability to make reasonable business decisions or ask for assistance from other optical engineers.
OTHER EXPERIENCE, SKILLS and/or ABILITIES: Ability to work with other technical & non-technical individuals in a professional and courteous manner. Ability to track and communicate progress on customer projects. Ability to travel, occasionally, both domestically and internationally to meet with customers or vendors. Ability to work with changing priorities and support both customer's software & hardware needs. A willingness to learn and be mentored by Optical engineering experts. Experience with CAD software desirable. Ability to practice safe lifting techniques.

Marketing Assistant

We are looking for a bright and highly motivated individual to join our marketing team. This role would be ideal for candidates that are early in their marketing career looking for the next step or for those that are interested in starting work in the field of marketing.

In your role you will support the day to day operations of the Marketing Department through a variety of tasks which will include: data entry of marketing statistics and information, respond to general email inquiries and manage multiple marketing inboxes, miscellaneous events and tradeshow tasks, budget analysis, lead qualification, and many other marketing support tasks.

Experience and qualifications

1-2 years experience working in an office environment.
College Diploma or University Degree in Marketing or Communications.
Desktop computing skills: proficient with Microsoft Excel, Word, and Outlook.
Good interpersonal and communication skills
Detail oriented with strong organizational skills

Marketing Manager

The successful candidate will be responsible for creating and implementing strategies for corporate and marketing promotional media, including advertising, direct mail, sales tools, investor information and Web content. In addition to graphic production, you will function as a creative lead, with responsibility for the visual and aesthetic impact of all marketing projects. The results must be visually interesting, content-rich, and, though simple, of the highest production quality. Your solid management, copy writing skills and creativity will have impact on our brand image and awareness worldwide. If you are an entrepreneurial marketer with a proven track record and you really want to make a difference, this opportunity is right for you.

Experience and qualifications

The successful candidate for this role will possess the following qualifications:

College Diploma or University Degree in Marketing or Communications.
Desktop computing skills: proficient with Microsoft Excel, Word, and Outlook.
Good interpersonal and communication skills
Detail oriented with strong organizational skills
2+ years experience is highly desirable but we encourage those with less experience and new graduates to apply.

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